Advisories and Their Definitions

The following table contains advisory messages and their definitions. Advisories are categorized as follows.

Severity

Advisories display by severity category:

• Critical: Errors requiring immediate attention; indicates applications at a high risk of not meeting availability settings, or applications that may be down. Criticalerrors require timely action to mitigate availability problems.
• Error: A requested operation has failed. Errors require attention; applications may be at risk of not meeting availability settings.
• Warning: System has encountered a non-terminal error; applications are still in an operational state. Warning errors have not compromised application availability, but may in the future.
• Informational: Applications in a normal operational state; advisories contain non-critical information relating to the system state or operations.

Label

Advisories are categorized by labels:

• User advisories may be encountered, based on normal cloud system operation and usage.
• System advisories are not expected in normal cloud system operation and usage because the system prevents these conditions. If a system advisory occurs, contact Stratus Support.

• Cloud Health advisories are underlying events detected in the cloud of which you should be aware.

  Severity	Advisory	Label	Definition
  ERROR	Application creation failed because requested environment does not exist.	User	Applications are deployed into environments; therefore, successful environment deployment is a prerequisite for application deployment. In this case, an application deployment step ran when an environment deployment step did not successfully complete. Delete the application and re-deploy.
  ERROR	Application creation failed because requested environment creation failed.	User	Applications are deployed into environments; therefore, successful environment deployment is a prerequisite for application deployment. In this case, an application deployment step ran when an environment deployment step did not successfully complete. Delete the application and re-deploy.
  ERROR	Stack Creation Failed for Application due to <MESSAGE>.	User	Application creation failed due to an error condition when creating the volume described in <MESSAGE>.
  ERROR	Create request failed, message from cloud: <MESSAGE>.	User	The application create request was successfully submitted, but failed due to an error condition in the cloud as described in <MESSAGE>.
  ERROR	Stack cloud ID has been lost.	User	The cloud initially provided an environment stack identifier, but is no longer acknowledging its existence. The application may have been manually deleted in the cloud.
  ERROR	Status check reports operation failed, message from cloud: <MESSAGE>.	User	The application stack was successfully submitted to the cloud, but an error occurred during creation or updating.
  ERROR	No objects returned in application create call, message from cloud: <MESSAGE>.	User	The application stack was successfully submitted to the cloud, but the cloud did not respond with the expected confirmation of objects.
  ERROR	Status check reports <OPERATION> operation failed, message from cloud: <MESSAGE>.	User	The application stack was successfully submitted to the cloud, but some portion of the stack creation failed.
  ERROR	Stack Cloud Resource list retrieval failed for Stack <STACK> in Application <APPLICATION>, heatStackID, appIdentifier.	User	The application stack create or update command was successfully submitted to the cloud, but could not retrieve the status of the objects being created.
  ERROR	No objects returned in status check, message from cloud: <MESSAGE>.	User	After stack creation, the cloud could not retrieve the status of the objects being created.
  ERROR	Update request failed, message from cloud: <MESSAGE>.	User	The stack update command was submitted, but failed.
  ERROR	No objects returned in application updateStack call, message from cloud: <MESSAGE>.	User	The cloud did not respond to the call to update the application stack.
  ERROR	(Delete) Status from cloud reported as failed, message from cloud: <MESSAGE>.	User	Deletion of the application failed due to <MESSAGE> from the cloud.
  Application – Environment
  ERROR	Environment creation failed because requested environment definition does not exist.	System	The application is referencing an environment that has no definition. Choose a different environment and retry deployment.
  ERROR	Environment creation failed because requested environment connection does not exist.	System	The environment specifies a connection that does not exist. Go to Networks / Connections, and review the connections for the environment.
  ERROR	Environment creation failed because requested provider network definition does not exist.	User	A connection is referring to a provider network that does not exist. Go to Networks / Connections, and specify the provider network.
  ERROR	Environment creation failed because requested connection related provider network does not exist or is not unique.	User	Environment specifies a connection for which the provider network has not been specified. Go to Networks / Connections, and specify the provider network.
  ERROR	Create request failed, message from cloud: <MESSAGE>.	User	The environment create request failed upon submission.
  ERROR	Status check reports operation failed, message from cloud: <MESSAGE>.	User	The environment create request was submitted, but failed with an error message from the cloud.
  ERROR	No objects returned in environment getStackStatus call, message from cloud: <MESSAGE>.	User	The environment create request was submitted, but the cloud is not returning a status.
  ERROR	No objects returned in environment create call, message from cloud: <MESSAGE>.	User	The environment create request was submitted, but did not provide the expected acknowledgment with the list of objects.
  ERROR	Stack cloud ID has been lost.	User	The cloud initially provided an environment stack identifier, but is no longer acknowledging its existence. The application may have been manually deleted in the cloud.
  ERROR	Status check reports operation failed, message from cloud: <MESSAGE>.	User	The environment request was submitted, but failed.
  ERROR	No objects returned in environment getStackStatus call, message from cloud: <MESSAGE>.	User	Environment request was submitted, but the cloud is not reporting status.
  ERROR	No objects returned in environment listStackResources call, message from cloud: <MESSAGE>.	User	The cloud is not reporting the list of resources associated with the environment stack.
  ERROR	(Delete) Status from cloud reported as failed, message from cloud: <MESSAGE>.	User	Environment deletion failed.
  Volume / Volume Snapshot
  WARNING	Managed <ENTITY> " with cloudID: " <CLOUD ID> has been deleted from the cloud.	Cloud Health	A volume or volume snapshot has been deleted from the underlying cloud.
  Image
  ERROR	Image creation failed, file not found.	User	The file provided for upload was not transmitted.
  ERROR	Image creation failed.	User	The image creation failed due to an error at the time of the request.
  ERROR	Failed to upload image.	User	The image creation failed during upload.
  ERROR	ERROR Failed to delete image from cloud.	User	Image deletion failed.
  Instance
  WARNING	Instance <Instance Name> attempt to reset state failed.	User	Reset state failed.
  WARNING	Instance <Instance Name> has been DELETED unexpectedly.	Cloud Health	An instance may have been manually paused when the Cloud Management application is expecting it to be running.
  WARNING	Pvm <Instance Name> is in the DEGRADED state.	User	A Protected Virtual Machine (PVM) is in the DEGRADED state because one or both KVM-FT instances in the application is not working properly, or the KVM-FT services required to maintain the quorum are not responding.
  CRITICAL	Instance <Instance Name> has PAUSED unexpectedly. Attempting to UNPAUSE.	User	An instance may have been manually paused when the Cloud Management application is expecting it to be running.
  CRITICAL	Instance <Instance Name> has SUSPENDED unexpectedly. Attempting to RESUME.	User	An instance may have been manually suspended when the Cloud Management application is expecting it to be running.
  CRITICAL	Instance <Instance Name> has SHUTDOWN unexpectedly.	User	An instance may have been manually shut down when the Cloud Management application expects it to be running.
  CRITICAL	Instance is in failed state, desired state is ACTIVE.	User	Instance is in a failed state when the Cloud Management application expects it to be running.
  WARNING	Instance <Instance Name> failed state reported, desired state is STOPPED.	User	Instance is in a failed state when the Cloud Management application expects it to be stopped.
  WARNING	Cannot STOP Instance <Instance Name> while <PAUSED, SUSPENDED>.	User	Instance must be in a running state to be stopped.
  WARNING	Instance <Instance Name> failed state reported, desired state is PAUSED.	User	Instance is in a failed state when the Cloud Management application expects it to be PAUSED.
  WARNING	Cannot PAUSE Instance <Instance Name> while <STOPPED, SUSPENDED>.	User	Instance must be in a running state to be paused.
  WARNING	Instance <Instance Name> failed state reported, desired state is SUSPENDED.	User	Instance is in a failed state when the Cloud Management application expects it to be suspended.
  WARNING	Cannot PAUSE Instance <Instance Name> while <STOPPED, SUSPENDED>.	User	Instance must be in a running state to be paused.
  WARNING	Cannot SUSPEND an Instance <Instance Name> while <PAUSED, STOPPED>.	User	Instance must be in a running state to be suspended.
  WARNING	Request for action <ACTION> is taking longer than expected.	User	The instance orchestrator makes a request to the cloud and then looks to confirm it. This warning indicates that confirmation is taking longer than expected.
  WARNING	Request for action <ACTION>, retrying because cloud has not responded.	User	The instance orchestrator makes a request to the cloud and then looks to confirm it. This warning indicates that the attempt has timed out, and the instance orchestrator is going to retry.
  Instance Evacuation
  ERROR	Request to evacuate an instance in RESTART, no shared storage available.	User	The instance has a recovery mode of RESTART, but is not running on shared storage.
  ERROR	Request to evacuate an instance in ALERT_RESTART, no shared storage available.	User	The instance has a recovery mode of ALERT_RESTART, but is not running on shared storage.
  CRITICAL	Should this instance be evacuated and restarted?	User	Not in CA/1.0 release. This is a prompt as to whether to evacuate an instance or wait for the hypervisor to be functional again.
  ERROR	Request to place instance <Instance Name> failed after hypervisor failure, failed.	User	The system was unable to find another hypervisor for workload evacuation.
  WARNING	Evacuating instance: <Instance Name> to hypervisor: <Host Name>.	User	The system is evacuating an instance from one host to another.
  WARNING	Original host recovered before evacuation could begin. Check the integrity of the instance manually.	User	The system attempted to perform an evacuation, but the original host recovered. The instance remains on the original host.
  ERROR	ERROR Request to evacuate an instance failed. User Evacuation failed.	User	Evacuation failed.
  INFO	Instance: <Instance Name> EVACUATED and restored from snapshot.	User	Not in CA/1.0 release.
  ERROR	Failed to restore instance from snapshot after a successful hypervisor evacuation: {}.	User	Not in CA/1.0 release.
  INFO	Instance <Instance Name> successfully EVACUATED to hypervisor <Host Name>.	User	Instance has been successfully evacuated.
  ERROR	Unable to rebuild Instance: <Instance Name> from snapshot: <Snapshot Name>.	User	Not in CA/1.0 release.
  INFO	Instance: <Instance Name> EVACUATED successfully!	User	Instance has been successfully evacuated.
  Instance Snapshot
  ERROR	(Restore) <Error Message from Cloud>.	User	Failure on an instance snapshot restore displays the failure message from the cloud.
  User, Tenant, User Tenant Role, Flavor, Volume, Volume Type, Keypair
  ERROR	(Existence Check) <Error Message from Cloud>.	System	The check for existence of an object process encountered an unexpected error.
  ERROR	(Create, Update, Delete) (Failed) .	System	The object is in a failed state; orchestration cannot proceed.
  ERROR	(Create) <Error Message from Cloud>.	User	Creation of object encountered an unexpected error.
  ERROR	(Update) <Error Message from Cloud>.	User	(Update) <Error Message from Cloud> The user update of an object encountered an unexpected error.
  ERROR	(Delete) <Error Message from Cloud>.	User	The deletion of an object encountered an unexpected error.
  Orchestration
  ERROR	Error processing orchestration task. Unhandled exception.	System	An unexpected exception was thrown in an orchestration operation.
  CRITICAL	Unable to connect to nova service, please check that cloud services are available.	System	Workload Services temporarily lost its connection with the OpenStack Nova compute service. If the problem persists, ensure that your OpenStack controller is running, that the Nova service is running on the controller, and that the network is functioning properly.